The information we collect enables us to provide, improve, and protect our services. A list of the “Personal Information” RocketVisor may collect, and why we collect it, follows
When you create an account, activate a product or service, or register for an event (such as a webinar), we collect account information. This includes, but is not limited to, your contact name, company name, title, email address, billing information (e.g. address and telephone number), and contact preferences.
We collect this information to:
• Establish your account;
• Verify your email address to help prevent spam, fraud and abuse;
• Provide you with convenient and personalized access to your account and deliver and support our products;
• Enable other users to collaborate with you, according to your preferences,Communicate with you about your use of our products, product announcements and software updates;
• Respond to your requests for assistance (including providing account verification support if you’re having difficulty accessing your account).
• Enable you to manage your account and billing preferences.
In addition, we may use your Personal Information to send you direct marketing emails and special offers, which you can opt-out of at any time. For more information, please see the section below entitled, “Will RocketVisor Send Me Emails?”
For paying users, we or a designated gateway provider collect your payment information required to complete a commercial transaction on the Site. We use this information to enable and fulfill your transaction. Billing information is confidential. We never sell or distribute this information.
As you use our products and services, you may provide certain information including images, posts, messages, email templates, emails, notes, text, information, personal user settings (collectively the “User Content”). We will use this information to deliver our products and services.
Our software and services contain unique device identifiers.
We use this information to:
• Provide you with account support;
• Calculate anonymous, aggregate statistics on the number of unique devices using our products;
• Detect and prevent abuse and misuse of our products.
When you submit requests for assistance with your product through email, support forms on our website, or within our software and services, we use this information to respond to your requests for the RocketVisor products and services you use. We also collect this information to improve our understanding of how our users use our products.
We may receive information from other sources about you and use it to augment your account information. Once we receive this information, we protect, use, and share it in accordance with this Policy.
RocketVisor software and services, including the Browser Extension, run on the web pages you visit, including third-party websites, in order to provide features and functions. The software will collect certain anonymous information about how you use our products and services on these websites. This information may contain information about where and when the products and services were used, including the web address of the website where RocketVisor is running, how RocketVisor software interacted with the page, what user actions with RocketVisor software or the underlying web sites took place.
We do not combine this information collected with your personally identifiable information, except to provide you with reporting metrics about how you’ve used RocketVisor; to respond to your support requests; to detect, prevent, and address suspected fraud or abuse; and to deliver our products and services to the corporate account to which your user account belongs. We aggregate this data anonymously to monitor the performance of RocketVisor software and services and to improve our understanding of how users use the products.
RocketVisor also uses a number of technologies to help you get the most out of the software and services. Our systems automatically analyze your data, including your User Content, in order to power RocketVisor features and to continually improve the service for you.
We believe features like these will enhance your experience using the service. In addition, we may suggest RocketVisor service features or products to you that we think will help you get the most out of our service. We do not share your User Content with anyone for advertising purposes.
In addition, as part of our efforts to protect your account and the functionality of the service, our automated systems may analyze the emails you send to and from your RocketVisor service account to detect spam, malware or other potential security concerns and may block delivery of such emails.
We retain the right to sell aggregate anonymized data
When you use our products, User Content you transmit and data we collect will be stored on our servers, which are located in the United States. When you use the Software on your computing device, User Content you save will be stored locally on that device and sync with our servers.
Please be aware that Personal Information and User Content submitted to RocketVisor will be transferred to a data center in the United States. If you post or transfer any information to or through our products, you are confirming your consent to such information, including Personal Information and User Content, being hosted and accessed in the United States.
Data privacy laws or regulations in your home country may differ from those in the United States, but RocketVisor complies with all applicable laws regarding the collection, use and retention of Personal Information collected from all our users.
RocketVisor is committed to protecting the security of your information and takes reasonable precautions to protect it.
We use industry standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology. However, Internet data transmissions from your device, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of information you transmit to us, including Personal Information and User Content; accordingly, you acknowledge that you do so at your own risk.
Once we receive your data, we protect it on our servers using a combination of administrative, physical and logical security safeguards. The security of the information stored locally in any of our products installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use with our applications and service.
If RocketVisor learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.
RocketVisor is not in the business of selling or renting user information, and we only disclose information when:
• We have your explicit consent to share the information.
• We need to share your information with affiliated and unaffiliated service providers who process data on our behalf, including in connection with errors analysis (also called “error dumping”) and correction.
• We need to share your information with affiliated and unaffiliated service providers to fulfill your product or service requests.
• We believe it is necessary to investigate, prevent or take action regarding abuse of our systems, illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate our products.
• We determine that the access, preservation or disclosure of information is required or permitted by law to protect the rights, property or personal safety of RocketVisor and users of our products, or is required to comply with applicable laws, including compliance with warrants, court orders or other legal process.
• We need to do so in connection with the sale or reorganization of all or part of our business, as permitted by applicable law.
Some third parties’ embedded content or plugins on our products, such as Facebook “Like” buttons, may allow their operators to learn that you have visited the Site, and they may combine this information with other, identifiable information they have collected about your visits to other websites or online services.
We do not share your information with third parties for the purpose of enabling them to deliver their advertisements to you.
From time to time, we may want to contact you with information about activating your account, product announcements, software updates and special offers. We may also send you periodic updates regarding your usage of RocketVisor.
We consider your acceptance of this Policy as your acceptance of our offer to send you these emails. You may opt out of such communications at any time by clicking the “unsubscribe” link found within RocketVisor email updates and changing your contact preferences. You will continue to receive essential account-related information, even if you unsubscribe from promotional emails.
We may also contact you through in-app notifications. You can turn off these notifications through your device settings.
In addition, if someone uses an email address, telephone number, social media profile, or other identifying information not associated with your RocketVisor service account to contact you through RocketVisor collaboration features, then RocketVisor will contact you on the sender’s behalf using the method chosen by the sender.
As a rule, RocketVisor employees do not monitor or view your Personal Information or User Content stored in or transferred through our products, but it may be viewed if we suspect abuse of our systems and confirmation is required or if we need to do so in order to respond to your requests for user support.
Finally, your Personal Information may be viewed where necessary to protect the rights, property or personal safety of RocketVisor and its users, or in order to comply with our legal obligations, such as responding to warrants, court orders or other legal process.
No, except as otherwise described in this Policy.
You can stop using our products at any time. Residual copies of your Personal Information and deleted User Content may continue to exist on RocketVisor back-up and archiving systems due to the nature of those systems’ operations.
If RocketVisor closes your account, then you may contact RocketVisor to request deletion of your data, and RocketVisor will evaluate such requests on a case by case basis, pursuant to our legal obligations.
RocketVisor makes use of certain third-party analytics providers (“TPAPs”) to, among other things, serve advertisements to the Site and to the Site’s visitors (“Visitors”) on third-party websites across such TPAPs’ networks. RocketVisor allows TPAPs to track Visitors’ browsing history on the Site using first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie). TPAPs may use the information stored by the cookies to, among other things, evaluate your use of a website, prepare reports of website activities for website operators and provide other services associated with website and Internet usage. The information tracked and stored by the cookies enables TPAPs to optimize and serve ads to the Site’s visitors on third-party websites. By using the Site, you agree to the forwarding of data to TPAPs and the processing by such TPAPs of the data collected from you in the manner and for the purposes described above.
RocketVisor is a data processor, as defined by the GDPR. Consequently, RocketVisor is responsible for complying with GDPR regulations that pertain to data processors. RocketVisor has set in place technology and systems necessary to assert compliance with the standards set forth in the GDPR regarding onward transfer of data subject information to a data processor. We are also prepared to support our customers in meeting their GDPR obligations.
• We have appointed a Data Protection Officer (DPO) who has a seat on the company’s Board of Directors.
• We stand prepared to support our customers’ requests for deletion, restriction, and portability of EU data subjects.
•We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risks presented.
• We established breach notification protocols to appropriately notify affected parties within 72 hours of having become aware of such an incident.
• RocketVisor’s product employs a modern archictecture consisting of data encryption in transit and at rest.
According to CalOPPA, we agree to the following:
• Users can visit our Site anonymously.
• You can change your personal information by emailing us.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old, and RocketVisor does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information to the Site, service or Software. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, service or Software without their permission.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will notify you via email within 7 business days should a breach occur.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
To be in accordance with CAN-SPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify applicable messages as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
As RocketVisor evolves, we may need to update this Policy to keep pace with changes in our products, our business and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will post any revisions to this Policy, along with their effective date, in an easy to find area of the Site, so we recommend that you periodically check back here to stay informed of any changes.
We will ask for your consent to such changes if required by applicable law; in other cases, please note that your continuation of your RocketVisor account after any change means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to the revised Policy, you will need to close your RocketVisor account.
RocketVisor welcomes feedback regarding this Policy. If there are any questions regarding this Policy, you may contact us using the information below.
C/O The Corporation Trust Company
1209 Orange Street
Corporation Trust Center
Wilmington, Delaware 19801