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Jira Zapier Integration FAQs, Tutorial, and Alternatives

Zapier is a no-code tool that lets you create automations between multiple apps. It connects to thousands of different applications – including the issue tracking software, Jira.

In this post, we’re digging into the basics of Zapier Jira integrations, including: 

  • How to connect Zapier with Jira
  • Which automations work best with Jira
  • Alternatives to working with Zapier

Does Zapier work with Jira?

The short answer is, yes, Zapier does work with Jira.

You can find the app on Zapier’s homepage (the link in the Atlassian Marketplace leads to the Zapier homepage as well). However, it’s important to know what Zapier is good for and when you might need to find an alternative integration partner.

Before we get into how the Zapier Jira integration works, let’s explore how you use Zapier in general.

What Zapier Works Well For:

Simple Automations:

Zapier is designed to automate processes in multiple apps from one central location. So when an event occurs in Jira, you can set up Zapier to trigger an action in one or more apps as well – for example:

  • Create an issue based on messages in Slack
  • Generate issues based on Google Forms responses
  • Automatically add a watcher to a Jira issue after it is created

Connecting Apps Through Trigger Events:

Part of the popularity of Zapier stems from the number of applications the tool can integrate with (you can search the full list here). However, some connections between tools are stronger than others.

In Zapier, an event that occurs in one app and the action it triggers in another app are called a “Zap”. You can create multiple Zaps or have one event trigger a group of actions. 

What Zapier Does Not Work Well For:

Retrieving and Updating Status of Custom Fields

Because Zapier has a more surface-level understanding of your data, it can be tricky to work with more custom Jira fields.

Zapier does offer a more advanced webhook feature that allows for retrieval and editing of custom fields. However, if you don’t have that technical ability, you might encounter challenges.

If you want an integration that does work with custom fields, check out Visor’s Jira Integration.

Syncing Between Systems with Different Field Names:

As some users have noted on Reddit, syncing “between the systems with different field names, security and api connections were laborious.”

While Zapier does help with trigger-based automations, it does not always understand or honor the nuances of your SaaS apps’ data. Apps like Visor, on the other hand, do.

Organizations That Have Security Protocols or Budget Constraints:

If your company has more strict security protocols, you might have to look outside of Zapier for sending your Jira data. Similarly, Zapier does charge per “Zap”, making costs a consideration.

Automations that work with a Jira and Zapier integration

There are some Zapier Jira automations (Zaps) that work particularly well. These tend to be connections with very popular applications, like Slack or Trello or ones with straightforward applications. We’ve rounded up a few of the best use cases for Zapier Jira integrations below.

zapier homepage

Automatically create new issues in Jira through Zapier

Many of the popular Jira Zapier integrations involve simple ways of creating issues from other applications. Here are a few worth giving a try:

Create Jira issues from Slack

Zapier has a good connection with Slack and offers an easy way to create issues when they’re top of mind. Some users recommend adding a hashtag in Slack (#jiraticket for example) or even use an icon to trigger a Jira issue. The key here is to be specific so that you don’t end up with unintended tickets. 

Create Jira issues from Google Forms

On message boards, users have said that Zapier is a reliable way to create issues from Google Forms. This is a smart use case if you have outside users you need to communicate with, since they can enter the relevant Jira ticket data into the form and the Zap will create a Jira issue without anyone reviewing the Form. 

Create Jira issues from GitHub and BugHerd

If you’re looking to consolidate tickets while you’re bug bashing, Zapier offers a simple way to create corresponding Jira issues for bug-tracking tools, like GitHub or BugHerd. For instance you can automatically create a new issue in Jira whenever you create a new issue in GitHub. 

Sending notifications when a Jira issue is created through Zapier

If you want to keep on top of Jira issues even when you’re not in Jira, here are a few Jira Zapier integrations you can use:

Send notifications from Slack to Jira through Zapier

Once again, Slack works well with Zapier, alerting users when a new issue has been created in Jira. A smart way to handle this is to create a Slack channel for Jira issues so users who need to new new issues are alerted, but you don’t crowd your #general channel with Jira tickets.

Track Jira issues in other applications with Zapier

Some of your users might have alternate applications that they use to track their work. If that’s the case, there are a few Zapier Jira connectors that can help you track Jira issues in whichever apps they prefer.

Create a new Trello card via Zapier

If your team uses Trello more than Jira, this Zapier Jira integration can help manage new tasks. Just create a Zap that triggers a new Trello card any time a new issue is created in Jira. 

Generate a new Asana task through Jira Zapier connection

Another app that works well with Zapier is Asana. Users can create a new issue in Jira, which will trigger a new task in Asana, letting you keep the two applications in sync. However, there are other options for a Jira and Asana integration.

Limitations of a Jira Zapier integration

While the Jira Zapier integration does offer you a way to connect multiple apps with Jira, there are some limitations worth mentioning:

  • According to reviews, the Zapier Jira integration can be difficult when creating subtasks or linking to subtasks or epics. Similarly, you need expert-level knowledge of their webhook feature to retrieve or edit custom Jira fields.
  • Some customers have pointed out that while much of Zapier is no-code, if you hit upon an integration that’s less popular, you might need IT help to manage the APIs that connect Jira to that second tool.
  • Third-party apps like Zapier can introduce additional latency you wouldn’t see with a direct connection between the two applications you’re trying to connect.
  • Zapier’s performance can vary from integration to integration, meaning you need to check that your Jira connection will do what it is you want it to do. For example, the Zaps connecting Jira to Google Sheets or Excel have some issues that may cause trouble for some users. In this tutorial, Zapier explains that changing headings without turning off your Zap can break the connection between Zapier and Google Sheets. Likewise, sorting your spreadsheet is a bad idea unless you want to cause trouble between Zapier and Google Sheets. 

Like any new tool, it’s important to give Zapier a proper test run to make sure it can fit your needs. There are alternatives to Zapier for Jira (like Visor’s Jira integration.)

Jira Zapier Tutorial and Step-by-Step Guide

If you think Zapier is the right tool for connecting your organization to Jira, below is a basic tutorial explaining how to create a Zap (a workflow automation) in Zapier. While the tutorial above does not cover Jira, we give you a step-by-step process beneath the video that is specific to Jira.

Lastly, if you want a bi-directional Jira integration that does more than automations, we recommend that you try out Visor for free.

Step 1: Sign up for Zapier

You can sign up with your name or email, or set up an account using your Gmail, Facebook, or Microsoft account.

Step 2: Create a Zap

You can either create a Zap step-by-step or use the “Create a Zap” prompt you see below. To use the prompt, simply enter in what automation you want to create. In the example below, I said I wanted to create a card on my Trello board when I create an issue in Jira.

jira zapier screen to create a zap

The prompt will give you a Zap to try, showing you the trigger (creating an issue in Jira) and the action you want Zapier to take.

sync jira issues screen in zapier

Step 3: Test Your Zap

When you click the Try It button, you’ll see your Zap laid out in the center of your screen, with the steps you’ll need to take to test it out along the right. 

If you haven’t already done so, you’ll have to connect the Trigger app (Jira in this case) to Zapier. Click the Sign In button, and you’ll see a popup requesting that you give Zapier access to Jira.

jira zapier connection screen

After you’re connected, you can test that the Trigger action is working properly.

test trigger jira zapier screen

If there’s a problem, Zapier will give you the option to troubleshoot. Otherwise, a check will appear next to the Test header showing the test was successful, and a dialog will appear below showing what the test trigger did.

You can now test the action you want the Zap to take. Just as you did with Jira, you’ll authorize the new app (Trello in the example) and test to see that it’s working. Only this time the full sequence of events will take place – and the Zap will respond to a new issue in Jira by creating a card in Trello (or whichever action you prefer).

jira zapier trello card automation screen

Zapier Alternatives for Jira

If you feel as if Zapier just isn’t your thing, there are alternatives. Take a look at a few of your options for sharing Jira data outside of Jira:

#1: Visor

Visor is a tool that helps you visualize and share your Jira data with people on your other stakeholders who aren’t Jira experts. 

Visor allows you to create color-coded spreadsheets that you can then convert to Gantt charts or timelines so that anyone can understand your Jira data. Visor is a good choice if you’re looking for an alternative to a Zapier Jira connection with Google Sheets, Excel, or similar other visualization tools.

It also has a bi-directional sync – in other words you can automatically sync between Jira and Visor without any other tools connecting them. And because there’s no third-party between Jira and Visor, the connection is faster and more seamless. 

#2: Github Jira integration

If you’re looking to connect your code base to Jira, try Github Jira integration from GitConnector. This integration lets you open Github data in a side panel from the issue view in Jira so that you don’t have to switch between the two applications. The app allows you to keep Jira and Github synced and makes sure you know which task is related to the code in Git.

#3: Trello Powerup

Looking to connect Jira with Trello? Trello has its own Jira Cloud powerup that you can find on the Trello integrations page. This includes Jira data in the Trello board for easy reference, giving you the information you need without opening up Jira.

#4: Slack from within Jira

If you’re looking to create Jira tickets from within Slack, you don’t need Zapier to do it. Check out our post on creating Jira tickets in Slack to learn more.

Conclusion: Only you can decide if Zapier is right for you

While a Jira Zapier might save you time, it’s not going to be an immediate quick and easy fix. Zaps take time to set up and sometimes require troubleshooting to get just right. 

At the same time, the quality of your Jira integration matters. So you should know what you’re trying to do – and if Zapier can do it for you – before making a decision. 

In the end, if you only have one or two tools you want to connect with Jira, you might be better off looking for a simple, intuitive solution – like Visor. 

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